Belgacom’s outage on October 11


Due to the lack of transparency on Belgacom’s part, I wish to share my experience of the outage they’ve had from October 11 to October 12.

Time zone is UTC.

The wait time to reach them this morning was 1 hour and 52 minutes.

All recorded shows on the IPTV set-top box have been erased and recovery isn’t possible according to them.